Return and Refund Policies

Return & Refund Policy

At Pettycare, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a smooth return and refund process.

Eligibility for Returns

We accept returns within 7 days of the delivery date, provided the following conditions are met:

• Items must be unused, unworn, and in their original condition and packaging.

• All tags, labels, and original packaging must be intact.

• Items must not be damaged, chewed, or show any signs of wear.

Non-Returnable Items

Please note that the following items are not eligible for return:

• Personalized or custom-made products.

• Items marked as final sale or clearance.

• Used pet feeding or drinking items due to hygiene concerns.

Return Shipping

• If the return is due to an error on our part (e.g., wrong item, defective product), we will cover return shipping costs.

• For all other return reasons (e.g., change of mind, wrong size ordered), the customer is responsible for return shipping.

Refunds

Once your return is received and inspected:

• You will receive an email notification confirming approval or rejection.

• If approved, a full refund will be issued to your original payment method within 5–7 business days.

• Shipping charges are not included for all products.

How to Initiate a Return

To start a return, please contact us within 7 days of delivery via:

• Email: support@pettycare.shop

• Or use the Contact Form on our website.

Please include your order number, product details, and reason for the return. We'll guide you through the next steps.

Need Help?

If you have any questions regarding your order, delivery, or product condition, don’t hesitate to reach out. We’re here to help.